SHIPPING & DELIVERY TIME

1. For dolls in stock, shipping normally takes 2-6 business days. There may be exceptions.
2. For customized dolls, it normally takes 1-2 weeks from the date of order to manufacture your doll. After production is complete, we will confirm the details of the dolls to be shipped with buyers via email. There are two ways to ship customized orders.
a. Shipping by sea or rail, it normally takes about 30 days to the United States and 45 days to Europe.
b. Shipping by air, the average time is 5-8 days. (It normally takes 5-8 days to the United States after shipping)
Before sending the parcel, you can contact us to take the factory pictures if you need. We will ship the product after the user confirms approval. A parcel tracking number will be provided within 1-2 working days of approval being received. The accessories (Jewelry, clothes, glasses, all kinds of piercing studs, etc.) in the pictures are not included in the packages.
Our goal is to ship all products as soon as possible so that you can enjoy your new doll. However, please note that even if your doll is pre-configured, it will take some time to complete your order.
Please note: All ocean or ground orders shipped from the factory will only be updated with tracking information once they have arrived at their destination and are in storage; ocean or ground orders will not be updated with tracking information while in transit.

DISCREET PACKAGING

The doll will be packed in a tight, sturdy, moisture-proof carton, and there will be no information indicating that it is a doll. Please note that customs agents may open your doll box for inspection and determine the import tax for overseas customers.

How Can I Track My Order?

Once your order has shipped, we will send you an email with a tracking number and a link you can click to track your order.
Check the above information under "Tracking" to learn how to track your package or contact customer service for assistance.

FREE SHIPPING

We provide free and discreet delivery service, mainly to North America, Europe, and Asia. However, due to import laws and regulations and certain restrictions, we will not ship to the following destinations: Islamic countries, Thailand, Malaysia, India, Indonesia, Africa, UAE (Arab), Singapore, Japan, Brazil, or Mexico.
Delivery: Normally, 2-5 business days delivery from California, US for 98% of orders. Next-day delivery is available. 100% Discreet, Tax-Free, and Free Shipping. FedEx (UPS) location pick-up is available.
Please contact us for more details if you need.

PICK-UP SERVICE AVAILABLE

We support that buyers pick up the package at FedEx (UPS) locations. However, to protect both buyer and seller, you may need to accept the following terms.
1. Follow the tracking status.
As there are many orders we need to deal with every day, we cannot manually send arrival notifications for each customer. But UPS or FedEx will send you a notification automatically when the package arrives. You should be aware of the shipment status and contact the FedEx/UPS station to arrange pickup.
2. Leave a note on the shopping cart page.
Please leave us a note when you order from us or just send us an email if you need pickup service, we will make a note for you. Please offer us your local FedEx/UPS station address on your note or email it to us, we will take care of the rest.
3. Pick it up within 3 days.
The pickup policy requires customers to pick up the packages within 3 days of arrival at the FedEx/UPS station. If the package is returned because it was not picked up in time, the costs incurred will be the responsibility of the customer.
4. Leave us a note of the pickup point address when placing the order.
Please make a note of the pickup address and leave a message to customer service, no message or note specified location, we will randomly select the logistics delivery. if the package is returned because it was not picked up in time due to an address issue, the costs incurred will be the responsibility of the customer.
The deductions that will be made if a package is returned because it was not picked up in time or due to the address issure.
The parcel is returned to the warehouse in good condition
1. Cancellation of order - the customer needs to pay the shipping fee and return shipping fee + 20% handling fee.
2. Re-shipment, the customer needs to pay the shipping fee and return shipping fee + 20% of the handling fee.
The package is lost or damaged on the way back
1. Cancellation of order - we DO NOT refund.
2. Re-shipment, the customer needs to pay the shipping fee and return shipping fee + 50% of the order amount.
Please note: The above policy is only for In Stock Orders, No Refunds for customized orders.